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Impressa Equine
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    • Stable Doona with Belly warmer
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    • Stable Doona with Belly warmer
    • Waterproof 'Typhoon' 1680D - No fill
    • Waterproof HEAVY - 300g fill
    • Waterproof LIGHT - no fill
    • Waterproof MEDIUM - 200g fill
    • Woollens
  • False Horse tails
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Impressa Equine
0
  • Show & Stable Attire
    • Show Sets
    • Stable Doona with Belly warmer
    • Trophy Rugs & Embroidery
    • Woollens
  • Summer Wear
    • Breeze Mesh Combo
    • Cotton Ripstop
    • Cotton set - light
    • Cotton/Mesh Combo
  • Accessories
    • Australian Ugg Boots
    • BrowBands
    • Fly Veils
    • Grooming Gear
    • Halters & Leads
    • Hay Nets
    • Helmet Covers
    • Horse Boots
    • Horse Health
    • Leather Cream
    • Lycra Skinny hoods
    • Outback Wear Australia
    • Saddle pad Matchy sets
    • Sports Belts
    • Tail Bags
  • Waterproof & Winter Wear
    • Stable Doona with Belly warmer
    • Waterproof 'Typhoon' 1680D - No fill
    • Waterproof HEAVY - 300g fill
    • Waterproof LIGHT - no fill
    • Waterproof MEDIUM - 200g fill
    • Woollens
  • False Horse tails
  • Gifts
  • Home
  • T&C's - returns and exchanges

T&C's - returns and exchanges

Impressa Rugs prides ourselves in Comfort, Durability and Price with a bit of Style!

 

Terms and Conditions

 

Free Standard Shipping for orders over $199*

* for Large orders and sales in some areas (out of city WA, NT, SA) Postage prices will vary - this calculation will show at the checkout prior to purchase.

 

How Much is Postage?

 

Price is dependant on area and is calclated when you are in your checkout (Before you go through with purchase), so you know what the charges are.

We deliver to all PO BOX, businesses and Street addresses

We offer Free Post for orders over $199*

 

When will my order be shipped and how long untill I receive it?

In stock Orders go out at 2pm Daily.. so all orders before 12pm are shipped that day (and if we have time I get anything else out we can!)

Postage times vary depending upon location, we are located in NSW Sydney and to most Cities it is just overnight or within 3days, outter city areas you must allow extra time and upto 6 Business days delivery. You will get an email with tracking updates so you know when arrival should be expected :) Any questions please dont hesitate to contact us.

 

How can I order?

You can order online via webiste through secure checkout with Paypal, Credit Card, Eway, Bank Deposit or After Pay OR call 024722811 or 0448823284 for over the phone credit card or Send us an email info@Impressa.com.au with your order and we will send a tax invoice for bank deposit OR PM us on facebook.

 

I need my purchase Now. Can you express post?

yes, You can select this option online or please call 0448823284 to order over the phone and express post same day for you otherwise all orders go out same day before 2pm or at least next business day.

I have purchased the wrong size rug. Can I return it? 

yes, please contact us - rug needs to abide by below t&c's for exchages and refunds.

You have sent me the wrong item, can i return it.?

yes, please contact us - we will pay all postal charges on wrong items sent and once returned we will send out new item immediatly.  In some cases if you want to keep the wrong item (as a friend could fit it ect),  please contact us and we can arrange something for you if this does occur. 0448823284 or info@Impressa.com.au

My rug has a fault. Can I return it?

yes, please contact us - yes we will pay all postal charges and send out a new one to you if your item arrives with a fault - please see below t&c's

My horse has worn his rug. Can I return it? 

no, sorry... please see below terms and conditions

 


Checking Your Product upon arrival

We ask that you check your rugs before using on your horse,  to satisfy yourself that they are of high quality and free from any manufacturing defects.

This ensures that if a rug or product is damaged sooner than expected you can be satisfied  the product was sound to begin with and any damage is a result from an accident. It is almost impossible to discern if there there was a manufacturing fault with a rug after your horse has destroyed it.

You also need to consider your horses temperament and environment you will be keeping him in to ensure the rug or product you have purchased will be suitable for him. Some horses are easy on rugs, others are rug wreckers. Materials such as polar fleece or Light mesh  are designed from fabrics that are functional in nature, but invariably weaker and easily susceptible to damage compared to better performing rugs like higher quality Deniers and Polycotton Ripstop blends.

It is your responsibility to ensure you are satisfied with the quality and fitness of purpose for the products. When you fit the rug or product for the first time, we suggest try on over a sheet or another rug to check the fit and design, if you have any doubt about the fit, sizing, quality or its suitability for the task you have intended - please contact us to arrange an exchange or return the item. Remove the item from your horse immediately before it gets dirty. If you are unsure of the fitting of a horse rug or how to use a particular item - please contact us for clarification before using the product. We are only to happy to assist. More info here.

 


Horse Rug Warranty:

We do not guarantee that our rugs will last any set period of time, horses are unpredictable - horse rugs can just as easily be destroyed in the first few moments from an endless list of mischevious activities! But we do our best to design them to be durable for season after season of wear!

 


Manufacturing faults:


Please contact us with your name and date of order and photos of any faults, we would require you to send the faulty item back and we would than issue you with a new item and compensate you for your postage costs.

 

All goods must be returned with the following conditions met;

• Original new condition & original packaging
• Goods must be 100% clean and hair free
• You notify us of the need for an exchange or return within 14 days of receipt
• You return with copy of the invoice/receipt within 7 days of notifying us.


Returns

Please contact us with your name and date of order and let us know reason for returning, The above conditions must be met for refunds to be given.

Postage Costs:

Postage and handling charges are not refundable. If there is a mistake with your order or a faulty item that needs to be returned, we will cover the postage costs for you to return the item to us., the postage cost to send the item back to us as well return postage costs for the replacement, will be at your expense. For customers that have received Free postage, only the cost price of posting that item to you will be deducted upon return.

 

Refund Policy:

 

- Purchase amount minus postage costs are refunded for returns upon return of 'as new and unopened item in original packaging.

- Manufacture faults  -you will receive a full refund including postage costs Or a new rug of same or equal valve of your choice sent out, you will also be paid for any postages costs incured by the return of your faulty item

- Refund will be paid into credit card/bank account/paypal account where purchase was made.

- Refunds will be made within 24hours of returned products arrival at Warehouse.




It is your responsibility to ensure purchased products are fit for the intended use. Impressa Enterprise Pty Ltd accepts no liability for loss, damage, injury or death or consequential loss to any property, person or animal resulting from the use or misuse, incorrect fitting or failure of any of our products. You hereby indemnity's and agrees to keep fully and effectually indemnified Impressa Enterprise Pty Ltr, its officers, directors, employees, agents, licensees and suppliers from and against all losses expenses damages and costs including legal fees on an indemnity basis resulting from any product purchased from Impressa. It is agreed that in consideration for the supply of the product to you, the liability Impressa Enterprise Pty Ltd for any claim, by or on behalf of you the Buyer, their Executors, Administrators and Assigns whether in contract, tort (including negligence) or otherwise for any loss or damage, including consequential loss arising out of or in connection with, or resulting from the manufacture, sale, delivery, resale, replacement or use of the product is hereby excluded to the fullest extent permissible by law whether such loss is caused by or contributed to by negligence or wilful act of Impressa Enterprise Pty Ltd

 

Please contact us for any questions or suggestions. Thankyou!

 

Kind Regards,

Danielle & The Impressa Team.

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Impressa Equine’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Impressa Equine’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO BOX 4066, Warrimoo, NSW, 2777, AU. Our ABN is 59164696164. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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